Frequently Asked Questions
-
Avaline Aesthetics provides a doctor-led concierge service, delivering aesthetic treatments in the comfort and privacy of your home or location of your choice. We offer a carefully selected range of treatments tailored to your individual goals, with a focus on achieving natural, refined results. To explore our full range of treatments and pricing, please visit our Treatments & Pricing page.
-
To ensure every treatment is safe and suitable, all new clients will be asked to complete a short consultation form and medical history before their first appointment is confirmed. Please find the link under “Book Now” to get started. We look forward to meeting you!
-
Avaline Aesthetics provide mobile aesthetic treatments across South West London, Surrey and East Hampshire. Enter your postcode during the booking consultation to confirm coverage with the team.
-
Avaline Aesthetics provides a bespoke concierge service, delivering doctor-led aesthetic treatments in the comfort of your own home. Rather than fixed clinic opening hours, advanced appointments are offered to provide greater flexibility around your schedule. To view our current availability and reserve an appointment at a time that suits you, please use our online booking system under “Book Now”.
-
Cancellation Policy
At Avaline Aesthetics, appointment times are reserved exclusively for you. To ensure we can provide the highest standard of care to all clients, we kindly ask that you respect our cancellation policy.
A £30 booking deposit is required to secure all appointments. This deposit is redeemable against the cost of your treatment.
If you need to cancel or reschedule your appointment, we kindly request a minimum of 48 hours' notice.
Appointments cancelled or rescheduled with less than 48 hours' notice will incur a charge of 100% of the treatment cost, as this appointment time is unlikely to be filled at short notice.
Failure to attend your appointment without prior notice ("no-show") will also result in 100% of the treatment fee being charged.
If you arrive significantly late for the pre-booked appointment, your appointment may need to be shortened or rescheduled to avoid impacting subsequent clients. This may still incur the full treatment charge.
In the unlikely event that Avaline Aesthetics needs to cancel or rearrange your appointment, you will be offered the earliest available alternative appointment or a full refund of your booking deposit.
By booking an appointment, you acknowledge and agree to this cancellation policy.
Thank you for your understanding and co-operation. This policy allows us to provide a reliable, high-quality concierge service for all clients.
-
You can contact us at any time by emailing enquiries@avalineaesthetics.com or by using our online booking system to schedule a consultation. We aim to respond to all enquiries as promptly as possible, typically on the same day or within one business day.