To ensure every treatment is safe and suitable, all new clients will be asked to complete a short consultation form and medical history before their first appointment is confirmed. Please find the link under “Book Now” to get started. We look forward to meeting you!

Avaline Aesthetics provide mobile aesthetic treatments across South West London, Surrey and East Hampshire. Enter your postcode during the booking consultation to confirm coverage with the team.

Avaline Aesthetics provides a bespoke concierge service, delivering doctor-led aesthetic treatments in the comfort of your own home. Rather than fixed clinic opening hours, advanced appointments are offered to provide greater flexibility around your schedule. To view our current availability and reserve an appointment at a time that suits you, please use our online booking system under “Book Now”.

Cancellation Policy

At Avaline Aesthetics, appointment times are reserved exclusively for you. To ensure we can provide the highest standard of care to all clients, we kindly ask that you respect our cancellation policy.

• A £30 booking deposit is required to secure all appointments. This deposit is redeemable against the cost of your treatment.

• If you need to cancel or reschedule your appointment, we kindly request a minimum of 48 hours' notice.

• Appointments cancelled or rescheduled with less than 48 hours' notice will incur a charge of 100% of the treatment cost, as this appointment time is unlikely to be filled at short notice.

• Failure to attend your appointment without prior notice ("no-show") will also result in 100% of the treatment fee being charged.

• If you arrive significantly late for the pre-booked appointment, your appointment may need to be shortened or rescheduled to avoid impacting subsequent clients. This may still incur the full treatment charge.

• In the unlikely event that Avaline Aesthetics needs to cancel or rearrange your appointment, you will be offered the earliest available alternative appointment or a full refund of your booking deposit.

• By booking an appointment, you acknowledge and agree to this cancellation policy.

Thank you for your understanding and co-operation. This policy allows us to provide a reliable, high-quality concierge service for all clients.

You can contact us at any time by emailing enquiries@avalineaesthetics.com or by using our online booking system to schedule a consultation. We aim to respond to all enquiries as promptly as possible, typically on the same day or within one business day.

Terms & Conditions

Avaline Aesthetics Ltd Last updated: July 2026

These Terms & Conditions govern all bookings and treatments provided by Avaline Aesthetics Ltd. ("we", "us", "our"), an aesthetic concierge service operating across South West London, Surrey, and East Hampshire. By booking an appointment with us, you ("you", "the client") agree to be bound by these terms.

1. About Us

Avaline Aesthetics Ltd is an aesthetic concierge service providing non-surgical cosmetic treatments delivered at a location of your choosing. We are registered with GMC, hold full professional indemnity and public liability insurance, and are DBS checked.

Contact: enquiries@avalineaesthetics.com | 07592846921 | Third Floor, 86-90 Paul Street, London, EC2A 4NE

2. Eligibility

You must be 18 years or older to book any treatment with us.

By booking, you confirm that the medical history and information you provide is accurate, complete, and up to date. Failure to disclose relevant medical information may affect your suitability for treatment and our ability to treat you safely.

We reserve the right to decline or postpone treatment if we reasonably believe it is not safe or appropriate to proceed, including where the treatment location is unsuitable or unsafe for the practitioner to work in.

3. Bookings & Consultations

All appointments must be booked in advance via our online booking portal.

New clients are required to complete an online consultation form and medical history questionnaire prior to their first appointment being confirmed.

We reserve the right to require an initial appointment to take place at a location or time of our choosing where this is necessary for safety or logistical reasons.

4. Payments & Deposits

A non-refundable deposit is required to secure all bookings, which will be deducted from the final cost of your treatment.

Full payment is due at the time of treatment unless otherwise agreed in writing.

Prices are as displayed on our website/booking portal at the time of booking and are subject to change for future bookings.

5. Cancellations & Rescheduling

We require a minimum of 48 hours' notice to cancel or reschedule an appointment without charge.

Cancellations made with less than 48 hours' notice, or missed appointments ("no-shows"), will forfeit the deposit paid.

Cooling-off period: Under the Consumer Contracts Regulations 2013, you ordinarily have a 14-day right to cancel a service booked at a distance (e.g. online) without giving a reason. By booking an appointment that falls within 14 days of your booking date, you expressly request and consent to the service commencing before the end of this cancellation period, and acknowledge that if you subsequently cancel, you may be charged for the value of any service already provided or preparation undertaken (including your non-refundable deposit).

We reserve the right to cancel or reschedule an appointment where necessary (e.g. practitioner illness, safety concerns, or unforeseen circumstances), in which case any deposit paid will be transferred to a rescheduled appointment or refunded at our discretion.

6. Your Responsibilities

You are responsible for ensuring the treatment location is safe, private, has operational space and suitable for the treatment being carried out.

You must ensure that any pets, children, or third parties are appropriately managed so as not to disrupt or endanger the treatment.

Any behaviour towards our practitioner that is abusive, threatening, or unsafe will result in immediate termination of the appointment without refund.

7. Treatment Risks & Consent

All treatments carry inherent risks, which will be explained to you during your consultation. Written consent will be obtained prior to any treatment being carried out.

Results vary between individuals and we do not guarantee specific outcomes.

You agree to follow all aftercare advice provided. Failure to do so may increase the risk of complications and may affect our ability to assist with any concerns afterwards.

8. Complications & Aftercare

Aftercare guidance will be provided following every treatment, along with information on how to contact us if you have concerns.

In the event of a suspected complication, you must contact us as soon as possible using the details provided in your aftercare documentation. For medical emergencies, always contact emergency services (999) or attend A&E.

9. Complaints

If you are unhappy with any aspect of your treatment or our service, please contact us directly at enquiries@avalineaesthetics.com so we can address your concerns. We aim to respond to all complaints within 10 working days.

10. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law. Subject to this, our liability is limited to the value of the treatment booked.

11. Data Protection

Any personal and medical information you provide is handled in accordance with our Privacy Policy.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms

We may update these terms from time to time. The version in effect at the time of your booking will apply.

Privacy Policy

Avaline Aesthetics Ltd Last updated: July 2026

Avaline Aesthetics Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we look after it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO), registration number: ZC206799.

1. Who We Are

Avaline Aesthetics Ltd is an aesthetic concierge service operating across South West London, Surrey, and East Hampshire. We are the data controller for the personal information described in this policy.

Contact: enquiries@avalineaesthetics.com | 07592846921 | Third Floor, 86-90 Paul Street, London, EC2A 4NE

2. What Information We Collect

We may collect the following categories of personal data:

Identity data: name, date of birth, address

Contact data: address, email, phone number

Health data (special category data): medical history, current medications, allergies, skin conditions, and other information relevant to your treatment and safety

Treatment data: consultation notes, treatment plans, procedure notes, before/after photographs, aftercare records

Payment data: billing details (processed securely via our payment providers; we do not store full card details)

Booking data: appointment history, communications with us

3. How We Collect Your Information

Directly from you, via our online booking and consultation forms (hosted on AesthetiDocs)

During consultations and appointments

Through follow-up communications and aftercare check-ins

4. Why We Process Your Data & Our Legal Basis

Where we process health data, we rely on your explicit consent, given as part of your consultation form, as required for special category data under UK GDPR.

5. Who We Share Your Information With

We only share your data where necessary, including with:

AesthetiDocs (our booking and clinical documentation platform), who process data on our behalf

Payment processor via Stripe and Tide Banking, for handling deposits and payments

Prescribing practitioners, where a prescription-only treatment requires a separate prescriber's involvement

Insurers or legal advisors, if required in connection with a complaint or claim

Regulatory or legal authorities, where we are legally required to do so

We do not sell your personal data to third parties.

6. How Long We Keep Your Information

We retain clinical and treatment records for a minimum of 8 years in line with medicolegal record-keeping guidance for aesthetic practitioners, after which data is securely deleted. Booking and payment records are retained in line with UK tax and accounting requirements (typically 6 years).

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (subject to our legal and clinical record-keeping obligations)

Withdraw consent at any time (this will not affect the lawfulness of processing carried out before withdrawal)

Object to or restrict certain processing

Request a copy of your data in a portable format

Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, contact us at enquiries@avalineaesthetics.com.

8. How We Protect Your Information

We use secure, GDPR-compliant systems (including AesthetiDocs) to store consultation forms, consent documentation, and clinical notes. Access to your information is restricted to those who need it to provide your care.

9. Cookies

Our website is hosted on Squarespace, which may use cookies for site functionality and analytics. Please refer to Squarespace's own cookie policy for details, and our cookie banner for managing your preferences.

10. International Data Transfers

Where any of our service providers (e.g. booking or payment platforms) store data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at enquiries@avalineaesthetics.com.